FAQs
Frequently Asked Questions (FAQs)
1. How do I place an order?
Placing an order with us is simple:
- Browse our collection and select the products you’d like to purchase.
- Add the items to your cart.
- Proceed to checkout, where you can enter your shipping and payment details.
- Complete your purchase, and we will take care of the rest!
2. How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Shipping times vary depending on your location and the availability of the products. Delivery times usually range from 7 to 14 business days. You’ll receive a tracking number once your order is shipped.
3. Do you offer international shipping?
Yes, we offer international shipping to most countries. We offer FREE worldwide shipping. All orders are processed in 1-3 business days followed by 7-14 business days for delivery!
4. Can I change or cancel my order?
Once an order is placed and processed, it is sent for processing. Unfortunately, we are unable to change or cancel orders once they have been submitted. Please double-check your order before completing the purchase.
5. What should I do if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, whether that’s through a replacement or a refund. Please email us at info@elafora.com with photos of the damaged or incorrect product.
6. Do you offer returns or refunds?
We accept returns and refunds only for damaged, defective, or incorrect products. For more details, please refer to our Return and Refund Policy.
7. Is it safe to shop on your website?
Yes, shopping on our website is safe. We use secure encryption technology to protect your personal and payment information. Your data is handled with the utmost care to ensure a secure and safe shopping experience.
8. How can I contact customer service?
If you have any questions or need assistance, please feel free to reach out to us:
- Email: info@elafora.com
10. Do you offer discounts or promotions?
We occasionally offer discounts and promotions.