Return and Refund Policy

Thank you for shopping with Elafora! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our Return and Refund Policy carefully.

1. Returns

Due to the nature of our products, skincare and beauty items, we do not accept returns unless the product is defective, damaged, or incorrect. If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order, and we will arrange a replacement or refund.

2. Refunds

To be eligible for a refund, please ensure:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If your return is approved, we will process your refund to your original payment method. Please note that shipping costs are non-refundable.

3. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please contact us at info@elafora.com

4. Shipping

• You are responsible for paying the shipping costs for returning your item.
• Shipping costs are non-refundable, and depending on your location, the time it may take for your exchanged product to reach you may vary.
• Please note that due to our use of auto-fulfillment suppliers, shipping times may vary depending on your location and the availability of the products.

5. How to Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please contact us at: Email: info@elafora.com 

Thank you for choosing Elafora!